FAQ

Help! I cannot see the Check Out button on the shopping cart, what do I do?

You need to confirm that your postcode is valid for collection using the Zip/Postal Code Check Box. Enter your KT7, KT8,KT10,KT12 postcode and click Check. If it is ok, you will then get the Check Out button so you can proceed with your order. Unfortunately there are some postcodes that we are unable to collect from. Please contact help@collectmytree.co.uk if you continue to have issues.

How many trees can you collect from me?

However many you have! There is a donation per tree that we collect but if you run a business and have a number of trees to recycle then we will be happy to talk to you directly. Please contact help@collectmytree.co.uk

Do I need to wait in for you?

No, leave your tree outside ready for us to collect then you can enjoy the January sales shopping.

What do I need to do once I’ve booked?

By the 5th January 2019, ensure that your tree has been stripped of all decorations and lights, removed from its pot or stand and left outside by 8.30am in an easily accessible location and in one piece.

My tree has not been collected, what do I do?

The tree will be collected on EITHER Saturday or Sunday, we will specify which day per household. If your tree has not been collected by 3pm on Sunday 6th January 2019, please email help@collectmytree.co.uk

Will you remind me of my booking?

Yes. We will send you a reminder email a few days before.

When’s the last date that I can book?

To avoid disappointment we recommend that you book as soon as possible. We have a limited capacity as we rely on volunteers so we operate on a first come first served basis. Booking will close when we are at capacity or on Sun 6th January 2019 at 7am.

How can I help?

We welcome any help that is available! If you’d like to get involved you can volunteer your time or your vehicle to help us out with collections. Get in touch with us at help@collectmytree.co.uk and let us know when you’re available.

Do I need to chop the tree up for you?

No, please leave your tree whole.

How do I pay?

Payment is done through Paypal. If you need to do a manual PayPal transaction, please send it to treasurer@westongreenscouts.org.uk referencing 1st line of your home address.

What if I can’t pay online?

We prefer online payments but if you really can’t get online please get in touch with us at help@collectmytree.co.uk and we can discuss other arrangements.

Where do you collect from?

Our collection area is Weston Green, Thames Ditton, Long Ditton, Molesey and Hinchley Wood.

I live outside of your postcodes can I still use your service?

We can only collect in Elmbridge. KT9, KT5 – sorry you are out of area

All other post codes, please get in touch with us via help@collectmytree.co.uk and we’ll let you know if we can accommodate your request.

Do you collect at any other times?

We rely on volunteers to do the collections so are only collecting on 5th and 6th January 2019. You don’t need to be in when we collect your tree, so if you are going away but would still like to use our service just leave your tree outside before you go and have a fabulous time.

Can I make an additional donation?

Of course you can! Either you can make an additional donation when booking your tree collection through this website or else make a manual PayPal transaction, to treasurer@westongreenscouts.org.uk referencing “Donation”.

Can I gift aid my tree collection donation?

Yes you can! All Scout groups are charities as recognised by the UK Charities Commission whether they are individually registered or not. However, since all electronic systems require charity numbers now, 1st Weston Green Scouts is processing its official standalone charitable status and notifying HMRC.

In the meantime, we have added the Gift Aid authorisation wording directly into the shopping cart items. This allows us to be transparent on what you are donating and that we are capturing your approval and address, as required by UK Charities law. Once we are a fully documented charity we will switch to direct Gift Aid workflow in this website.

How can I find out more about your Scout Group?

If you’re interested in learning more about 1st Weston Green Scout Group please visit our website.

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What are the donations going towards?

This year we are fundraising for much needed camping equipment for the expanded group as well as another minibus to accommodated the expansion across the Group during 2017-18.

Will you be running this service next year?

Yes, this collection service is an annual fundraiser for us.

How much should I donate?

We ask for a minimum donation of £6.50 per tree but please feel free to give more!

Do you supply Christmas Trees?

No – but our neighbouring Scout groups do

1st Hinchley Wood Scouts have been supplying Christmas Trees to the local area for over 30 years –www.1sthwscouts.org.uk

2nd Molesey (St Paul’s) Scout Group www.jumblebee.co.uk/ScoutTrees